SUPPORT CENTER

We are with your team.

From setup to enterprise requests — we answer questions and route every ticket to the right team.

SERVICE LEVELS

Response Time Commitment

Guaranteed response times per plan, by incident priority.

Plan	Critical	High Priority	Normal
Starter	24h	72h	5d
Team	8h	24h	3d
Enterprise	4h	12h	1d

Enterprise also includes a dedicated CSM, monthly QBR, and priority onboarding.

HELP CATEGORIES

Frequently asked topics grouped by category.

macOS install, first project, team invites, roles and permissions.

Connect GitHub, Jira, Slack, Notion, and Google Calendar.

Managing organizational memory, exporting, and when it activates.

Local data, KVKK, requesting a DPA, 2FA, and model training policy.

Plan changes, invoices, cancellation, and data deletion.

SLAs, dedicated CSM, QBRs, custom onboarding, and contracting.

CREATE A REQUEST

Share details for a faster response; our team will take it from there.

SYSTEM STATUS

Component health and incident updates are on our status page. No active incidents.